Refund and Returns Policy – auraweliibeing.com

Return and Refund Policy

Last Updated: [Insert Date, e.g., June 1, 2026]

At [Insert Website or Company Name], we take great pride in the health and quality of our potted plants. We understand that shipping live plants can sometimes be stressful for them. If you are not completely satisfied with your new plant, we are here to help.

1. Our 30-Day Plant Guarantee

We offer a 30-day guarantee on all our live plants. If your plant arrives damaged, unhealthy, or dies within 30 days of the delivery date, we will happily offer you a replacement or a full refund.

2. Eligibility for Refunds and Replacements

Because plants are living things, we have a few guidelines to ensure fairness:

Provide Photos: To process a refund or replacement, we require clear photos of the damaged or unhealthy plant.
Original Pot: The plant must remain in its original nursery pot. Repotting a plant can cause severe stress and shock. If you repot the plant within the first 30 days, this guarantee is voided, and we cannot offer a refund.
Proper Care: Our guarantee covers shipping stress and underlying health issues. It does not cover plants that have died due to extreme neglect (e.g., leaving a houseplant outdoors in freezing temperatures or extreme over-watering).

3. Do I Need to Return the Plant?

In most cases, no. Shipping a live plant back to us often causes further damage and is not environmentally friendly. Once we review your photos and approve the refund or replacement, you can dispose of or compost the original plant as you see fit.

If we determine that an item (such as a decorative ceramic planter or accessory) does need to be returned, we will provide you with specific instructions.

4. Refunds

Once your photos are received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

5. Non-Plant Items (Pots and Accessories)

If you purchased non-living items (such as decorative pots, tools, or soil) and wish to return them, they must be unused, in their original packaging, and returned within 30 days of delivery. You will be responsible for the return shipping costs for these items.

6. How to Start a Claim

To request a refund or replacement under our 30-day guarantee, please reach out to us at:

Email: [Insert Contact Email]
Please include in your email: Your order number, a brief description of the issue, and clear photos of the plant.

[Insert Company Name] [Insert Contact Email]

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.